Frequently Asked Questions
Everything you need to know about your premium door and entryway solutions.
How long does it take for my custom door order to ship?
Standard custom door orders typically ship within 3 to 5 weeks. Lead times may vary based on specific glass options and finish selections.
What is covered under the Therma-Tru product warranty?
Most of our fiberglass door systems come with a limited lifetime warranty covering manufacturing defects, warping, and delamination under normal residential use.
Do you offer professional installation services?
While we provide comprehensive installation guides, we recommend hiring a certified contractor to ensure your door system is properly sealed and energy-efficient.
Can I return a door if it was ordered in the wrong size?
Because our doors are custom-built to your specifications, we cannot accept returns for sizing errors. Please double-check your measurements using our sizing guide before ordering.
Are your entry doors energy efficient?
Yes, the majority of our door systems are ENERGY STAR qualified, featuring polyurethane foam cores that provide up to four times the insulating R-value of wood.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.